Service, Research & Innovation Community - Service, Research & Innovation Community

Customers and Markets
Service industries account for the majority of jobs, GDP, exports in the global economy. This forum focuses on the importance of service markets (segment size, growth rate, and profitability) and how customers assess service value (e.g., criticality, service features, functions, emotions, etc.). Participants will explore the numerous elements that contribute to customer value.

Customers and Markets
Service Operations, Excellence and Innovation
To achieve differentiation, “disruptive” innovation is required. But how should you manage service innovation compared to product innovation? Companies which are positioned to routinely develop new breakthrough services via high-yield innovation pipelines will be able to command higher prices and acquire new customer segments, and sustain higher profitability over time. Join us in discussing current service innovation best practices, operations and excellence issues.

Service Operations, Excellence and Innovation
Service Business Strategy and Governance
Which service business models are most profitable as markets expand? How should firms invest to improve value propositions to customers as well as the governance mechanisms that coordinate partners, regulators, and other stakeholders? Engage in this forum to discuss innovative ideas, various service business strategy models, governance issues and more.

Service Business Strategy and Governance
Government and
University Programs
Government and University programs must be focused on preparing the workforce for the next 10 years by training future service leaders with the skills necessary to lead a service based economy. Participants will have access to available grant opportunities, research projects & requests, university curriculum, legislative / government / public policy issues, conferences, etc.

Government and
University Programs

“Winning Service Strategies in a Shifting Global Economy”

SRIC, the community that enables industry, governments and academia to share information, invites you to an industry leading conference in Las Vegas from Oct. 20-22, 2008. Participants will gain and provide insight into the future of technology services, network with top executives, and learn the latest challenges in the services business.

SRIC online members will receive discounted pricing – Register Today!

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