Service, Research & Innovation Community - Service, Research & Innovation Community

Customers and Markets
Service industries account for the majority of jobs, GDP, exports in the global economy. This forum focuses on the importance of service markets (segment size, growth rate, and profitability) and how customers assess service value (e.g., criticality, service features, functions, emotions, etc.). Participants will explore the numerous elements that contribute to customer value.

Customers and Markets
Service Operations, Excellence and Innovation
To achieve differentiation, “disruptive” innovation is required. But how should you manage service innovation compared to product innovation? Companies which are positioned to routinely develop new breakthrough services via high-yield innovation pipelines will be able to command higher prices and acquire new customer segments, and sustain higher profitability over time. Join us in discussing current service innovation best practices, operations and excellence issues.

Service Operations, Excellence and Innovation
Service Business Strategy and Governance
Which service business models are most profitable as markets expand? How should firms invest to improve value propositions to customers as well as the governance mechanisms that coordinate partners, regulators, and other stakeholders? Engage in this forum to discuss innovative ideas, various service business strategy models, governance issues and more.

Service Business Strategy and Governance
Government and
University Programs
Government and University programs must be focused on preparing the workforce for the next 10 years by training future service leaders with the skills necessary to lead a service based economy. Participants will have access to available grant opportunities, research projects & requests, university curriculum, legislative / government / public policy issues, conferences, etc.

Government and
University Programs

Kris Singh to lead SRII as President

SRII has now been in existence for over two year and the team has done a good job in creating global awareness and senses of urgency for driving Service Research & Innovation.

Now to take SRII to the next level (SRII 2.0), SRII Board is pleased to elect Kris Singh as the President of SRII effective immediately.

Kris Singh, Strategic Programs Director at IBM Almaden Service Research has been working with our current SRII Advisory Board for the last few months and has developed an overall strategy for taking SRII to the next level. He has received very strong support for his plan from our industry partners, other Service professional organizations as well as academia.

In coming weeks Kris will be communicating the details of the SRII executive management team.

Please join us in welcoming Kris as the President of SRII and we look forward to your continued dedication and support for SRII.

Jim Spohrer, SRII Chair
JB Wood, SRII Chair Emeritus

A message from the President
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- > J.B. Wood: Services Research and Innovation in the Tech Industry: What's at Stake
- > SPECIAL ANNOUNCEMENT: Kris Singh to lead SRII as President

Customers and Markets

Customers and Markets

Service Operations, Excellence and Innovation

Service Operations, Excellence and Innovation

Service Business Strategy and Governance

Service Business Strategy and Governance

Government and University Programs

Government and University Programs

Kris Singh to lead SRII as President

Government and
University Programs

Government and
University Programs